2023 Executive Forum Agenda V15 Final Draft (2)

Tuesday,November 14, 2023 | 1:30 to 4:30 PM Westin River North |320 N Dearborn St, Chicago, IL Presented by The National Center for Healthcare Leadership Updated 7/6/23 2023 Executive Forum AGENDA 1:50 - 2:30 PM EXCEEDING EXPECTATIONS: WHY CUSTOMER SERVICE IS THE KEY TO QUALITY AND BETTER OUTCOMES Amy Compton-Phillips, MD, President and Chief Clinical Officer, Press Ganey 2:30 - 3:10 PM CUSTOMER SERVICE IN ACTION - STRATEGIES FROM OUR EXECUTIVE PANEL Moderated Panel Delvecchio Finley, CEO, Atrium Health Navicent John Haupert, CEO, Grady Health Redonda Miller, MD, President, Johns Hopkins Hospital Moderated by: Jessica Melton, President, Suburban Hospital, Johns Hopkins Medicine 3:20 - 4:00 PM BOLD THOUGHTS ABOUT THE FUTURE - A CONVERSATION WITH DISRUPTERS Moderated Panel John Becker, Group SVP, Strategic Growth Solutions, Sg2/Vizient Farheen Dam, North America Health Solutions Leader, Aon Marc Harrison, MD, Co-Founder and CEO, General Catalyst-backed Health Assurance Transformation Corporation Moderated by: Tom Jackiewicz, President, UChicago Medicine 4:00 - 4:30 PM SPARKLING FINALE A SOMMELIER GUIDED WINE-TASTING Regine T. Rousseau, Wine and Spirits Expert, Writer, Presenter, and Media Personality Closing session sponsored by: Jill Schwieters, Board Chair, NCHL and Senior Managing Director, Surgical Directions 1:30 - 1:35 PM WELCOME Tom Jackiewicz, President, UChicago Medicine 1:35 - 1:50 PM REIMAGINING HEALTHCARE: PROVOCATIVE VISIONS AND OPTIMISTIC SOLUTIONS 3:10 - 3:20 PM BREAK