2023 Dec NCHLCoffeeChat FeedbackWorkshop ShareSlides FurstGroup NuBrickPartners

Accelerating Impact: Building a Feedback-Centric Culture Coffee Chat -Workshop Recap © 2023, MPI. All rights reserved. Joe Mazzenga, Managing Partner – NuBrick Partners Barbara Wadsworth, EVP & COO – Main Line Health Today’s Speakers 2© 2023, MPI. All rights reserved. Barbara Wadsworth, DNP, MBA, RN, FAAN, FNAP, FACHE EVP & COO, Main Line Health Joe Mazzenga Managing Partner, NuBrick Partners & Vice President, Furst Group Feedback matters ... so what’s the problem? •Challenging times require more centered and resilient leadership and teams •Giving feedback to others supports engagement •Culture of feedback drives better performance and outcomes •Deficit of candid and productive feedback thwarts growth and development for leaders and teams •Feedback is an act of kindness 3© 2023, MPI. All rights reserved. Goals of this session •Minimize the reluctance and fear around delivering and receiving feedback •Increase the frequency and value of feedback •Learn to implement effective tools and establish a culture of feedback •Establish explicit feedback agreements •Embed a feedback language amongst colleagues so that candid, authentic, respectful feedback is actually delivered 4© 2023, MPI. All rights reserved. •Establish agreements to engage in feedback -Providing structure and process creates predictability, which creates psychological safety •Neurological impact •Acknowledging and receiving feedback •Be prepared and attentive to feedback opportunities EBI –Even Better If •Embed the acronym to invite feedback -positively inclined •Accept feedback with gratitude and reflection -Avoid explanation, which often equals defensiveness 5© 2023, MPI. All rights reserved. Tool #1 •Establish explicit agreements to engage •Commitment and investment to each other’s success •Courage, diplomacy, and tact required •Curiosity is the antidote to defensiveness •Receptivity to feedback –thank you and reflect vs. explanation = defensiveness 6© 2023, MPI. All rights reserved. Tool #2: Last 10% Some questions to consider as you explore these tools: EBI 1.Who could you deliver EBIs to and who could you invite to provide EBIs to you on an ongoing basis? 2.How could you build EBIs into your organizational culture? Last 10% 1.A time when you gave or received Last 10% feedback and the impact it had 2.A time when you wish you had given or received the Last 10% 3.A current opportunity to apply this tool 7© 2023, MPI. All rights reserved. Tools in Action Three interconnected companies comprise Management Partners, Inc (MPI). Together, our organizations provide solutions and support for all aspects of executive talent management including executive search, senior leadership development, and executive team performance. With a combined team of nearly 70 employees, we have conducted more than 4,000 engagements. Furst Group –Healthcare Executive Search FurstGroup is a premier executive search firm that focuses in healthcare.With more than 40 years of experience, we partner with leading healthcare organizations in the payer, provider, healthcare services and technology sectors of the industry. Our experience in evaluating talent, leadership, and culture helps companies align their organizations to execute their strategic initiatives. FurstGroup continues to be ranked among the Top 10 Healthcare Executive Search Firms by Modern Healthcare and ranked on Forbeslist of Best Executive Recruiting Firms. FurstGroup.com NuBrickPartners – Integrated Talent Management NuBrickPartners is a leadership development firm with a team comprised of highly trained psychologists and organizational development experts who provide an integrated, systemic approach to talent management. Their support encompasses the board, C-Suite, and senior leadership team development, succession planning, executive selection assessment, and new leader installation across all industries as well as executive physician leadership within the healthcare industry. NuBrickPartners.com MPI Companies -About Us © 2023, MPI. All rights reserved.