2024 NCHL LENS Coach Program Overview HCI Upd. 12 6 23

The Business Case for Coaching in Healthcare Numerous studies have documented the positive impact of coaching. There are four key benefits of building a coaching culture in healthcare. Retention Retaining professional healthcare providers is vital. The replacement costs, particularly for these providers, professionals and administrators are extremely high – often double the salary for those who leave. Engagement and Satisfaction A more advanced, personalized approach to development is required to keep highly educated and skilled professionals motivated, leading to higher retention, engagement and the prevention of burnout. Career Advancement Professionals need space to advance in their careers, either through new challenges and responsibilities or being able to contribute to the state of the art in healthcare. Career Extension Engaging senior professionals/physicians in new roles beyond what they imagine as retirement can extend the service of those who answered the call to medicine. Offering ways to reduce their clinical workloads appeals to many who desire new ways to contribute to organizational health and wellbeing of professional colleagues. Developing a cadre of these coaches keeps them in the game in ways that serve themselves and those they coach and develop. This also creates a pathway for developing the next and more diverse population of physician leaders © 2013 Pyramid Resource Group Relevant Trends in Healthcare Coaching 1.Senior leaders are becoming more proactive and selective about who to coach within the organization –often leaders need to have a performance conversation, which they don’t know how to have. Realizing Identity is often at stake, so professional coaching ensures providers retain a sense of appreciation and care duringperformance reviews and other development. 2.More training for leaders to coach – more leadership development so they interface effectively with administrators and colleagues. 3.More coaching for senior leaders where there is a sense of sadness or discontent. 4.Coach executives for innovation in planning. 5.More Groups –efficient – peer support – sustainable 6.Reducing barriers for access to wellness coaching – shift culture to self care as a personal obligation. 7.Senior providers/chairs need to shift from sacrifice and lack of self care to model balance. “Coaching requires quite a bit of confidence and courage to cut through this level of impression management” 8.Realize when to bring in professional coaches outside the organization when talent leaders coach those who can hire/fire... there is always an underlying agenda. 9.Teaming – across all provider model balance. Effective team coaching is new in this space. © 2013 Pyramid Resource Group The Pandemic Before COVID Stress © 2013 Pyramid Resource Group •75 – 90% of medical visits are stress related •Chronic stress costs the US business economy approximately $600 B annually •Depression is the leading cause of disability at work •Greater risk factor for heart disease and cancer than smoking or eating fatty foods. •And now, Surgeon General – declares a state of emergency for healthcare providers/burnout. Gallup July 2022 © 2013 Pyramid Resource Group 28% of people said they experienced a lot of sadness the previous day, the highest percentage ever recorded. 42% of people said they experienced a lot of worry the previous day, up from 40% in 2020 The Great Resignation or Quiet Quitting? The Great Resignation? For physicians it can also be the great reprioritization –which is also resulting in the “great reduction” – request to work less hours. For nurses and other providers – mid-level, they may not leave the practice of medicine, but they can be hired away easily for perceived better cultures, more pay or less hours. These trends change the frame for coaching in healthcare. HCI brings cohorts together who are committed to change the conversation and the cultures in organizations. © 2013 Pyramid Resource Group Coaching –the great disruptor and tool for leading change Our unique approach to teaching coaching skills for healthcare professionals is based on two core beliefs: 1.The most effective coaching conveys ownership of outcomes in a change agile and learning culture 2. Leadership that embraces coaching begins with deep listening and a dialog that starts with, “what can you imagine?” © 2013 Pyramid Resource Group What is Coaching? •The International Coaching Federation (ICF) defines coaching as partneringwith clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential, which is particularly important in today’s uncertain and complex environment. •Coaches honor the client as the expert in his or her life and work and believe every client is creative, resourceful, and whole. © 2013 Pyramid Resource Group Coach Competency Development Model © 2013 Pyramid Resource Group NCHL Signature Healthcare Coach Certification Special Offer NCHL Program 2024 Prerequisite – LENS Member and Leadership Experience Free Online ICF Ethics Course through ICF Portal Course Objective: NCHLLeadership Coach Certification - ACC Coach training to become self-aware, wholly curious, and compassionate through introduction and practice of a conversational model and coach competency toolkit that satisfies coursework and mentoring requirements for foundational leadership coach certification. (ICF Associate Coach Certificate). This special 64 Hour Course includes three virtual intensives, weekly two-hour virtual classes and mentor labs. All mentor requirements, a $2,500 value included. Classes: Convene the cohort – 90 min – Evening of Introductions 1.Foundational Intensive #1 – What is Coaching? Introduces the ICF Core Competencies and the HCI Conversational Model – Coaching in Healthcare. 2.Contracting for Coaching – Assessing Coachability 3.Cultivating Self as Coach (Leader as Coach) Who I am and Who we are Together 4.Humanity and Healthcare Intensive #2 – Exploration – Getting to the Source - Evoking Awareness –Emotions and Motivations 5.Mentor Lab #1 – Establish Desired Outcome 6.Client Systems and Patterns – Enneagram archetypes and coaching 7.Healthcare Intensive #3 – Coaching in the Space of Healthcare – Physician Leaders and Professionals – Complexity to Creativity 8.Creating a Culture of Coaching – Road Map to Agility and Change Readiness plus Introduction to Group Coaching 9.Mentor Lab #2 – Prep for ICF Coach Exam Ten (10) mentoring experiences including 3 required individual mentoring sessions with Master Coach team to prepare for credential application Assigned Buddy/Peer Coaching – these hours outside class count in your need for 100 hours (you will have two different buddies for 3 months each) You will need minimum of 8 individual clients for ACC application with ICF All courses qualify for HRCI credits upon request Courses qualify for Continuing Medical Education Rates - enrollment dates Course Fees: LENS Premium Members: $7,250 Other NCHL Members: $8,000 Non-LENS Members: $9,500 Class Size: 12 minimum to 20 Participants; selected on a first come, first served basis © 2013 Pyramid Resource Group Enrollment information: Enrollment opens: Open Now Enrollment Closes: March 27 th , 2024 Pre-work sent before April 1st includes: -ICF Ethics Course through ICF (no additional charge) -Student Questionnaire for onboarding and community building. -Enneagram Assessment – cost covered *Payment in full must be received prior to the start of the course ICF Certification Road Map © 2013 Pyramid Resource Group CredentialPath Education MentorCoaching Performance Evaluation Coaching Experience Hours ICF Credentialing ExamICF ApplicationFees Application Timeline ACTP/Level 260credit hours* 10hours*: 7 group, 3 individual Submit a recording to HCIat PCC level* 100 hours: 75 paid, 25 pro-bono, 8 clients Required to pass a computer-based written exam administered by ICF ICF Member: $175 Non-Member: $325 4 weeks ACSTH60 credit hours* 10hours*: 7 group, 3 individual Submit 1 audio recording & written transcript to ICF at ACC level 100 hours: 75 paid, 25 pro-bono, 8 clients Required to pass a computer-based written exam administered by ICF ICF Member: $375 Non-Member: $525 18-20weeks ACTP/Level 2 125credit hours* 10hours*: 7 group, 3 individual Submit a recording to HCIat PCC level* 500 hours: 450 paid, 50 pro-bono, 25 clients Required to pass a computer-based written exam administered by ICF ICF Member: $375 Non-Member: $525 4 weeks ACSTH 125 credit hours* 10hours*: 7 group, 3 individual Submit 2 audio recordings & written transcripts to ICF at PCC level 500 hours: 450 paid, 50 pro-bono, 25 clients Required to pass a computer-based written exam administered by ICF ICF Member: $650 Non-Member: $800 18-20weeks Level 3/Portfolio200 credit hours 10hours: 7 group, 3 individual Submit 2 audio recordings & written transcripts to ICF at MCC level 2,500 hours: 2,250 paid, 250 pro-bono 35 clients Required to pass a computer-based written exam administered by ICF ICF Member: $675 Non-Member: $825 18-20weeks