USCIPP Global Sports Events Webinar Summary

Summary slides from USCIPP webinar hosted in partnership with Sunbelt Health Partners on June 18, 2026. Click here to watch the recording on YouTube. Global Sports Events & World-Class Care Strategic Approaches to Global Patient Access and Market Readiness A fireside conversation on readiness, market positioning, partnerships, and patient access around major global sports events. Major events turn local readiness into global reputation Why this matters for international programs and enterprise leaders A major global sports event is not just a temporary visitor surge. It is a visible, high-stakes test of how well a health system can coordinate care, protect information, support international continuity, and represent its brand globally. •Visibility creates opportunity only when the patient pathway is credible. •Readiness must include clinical, access, language, security, legal, and finance teams. •The post-event relationship may matter as much as the encounter itself. Visibility Host-city care is seen by patients, teams, dignitaries, and global audiences. Reputation Every encounter, discharge packet, and record exchange reinforces the brand. Relationships Credible care d elivery can open follow-up referrals and new partnerships. SPEAKER EXAMPLE Health systems can use prio r-event data and preparation p eriods to clarify specialty strengths, readiness prio rities, and patient-su pport capabilities. BROAD LESSON The even t itself may be temporary, but the resulting visibility can sh ap e in ternational perception and downstream relationships well b eyond the event period . USCIPP W ebina r Summar y2 Start with exposure: schedules, teams, surges, and patient types A practical framing model for planning before demand arrives 12–18 months is ideal for structured pl anning Market Exposure Ho st-city sch edule Sh are of total even t days High-dem and surges Patient Segments Athletes + teams Fans + travelers Dignitaries + VIPs Care Demand Orth opedics + concussio n Mi nor illness + traum a Cardiovascular event s Operating Model 24/7 facilitat ion Si ngle point o f co ntact Escalatio n path ways RECOMMENDED ACTION Build a simple exp osure map: host sched ule, team lodging/training sites, anticipated visitor surges, high-profile attendees, and likely clinical pathways. Plan ning implication •Cities supporting team lodging or training sites should plan differently from cities hosting only competition events. •Late-stage readiness should focus on execution, escalation, and frontline clarity —not creating new systems from scratch. •Historical data is useful, but it needs to be translated into local volume and capacity assumptions. USCIPP W ebina r Summar y3 The readiness model is a coordinated pathway, not a hospitality layer High-touch experience must sit on top of reliable operations Clinical Specialties Language Access Revenue Cycle Security + Privacy Records + Imaging Care Coordination Different patient types require fast coordination, not improvised workarounds. OPERATIONAL MEANING The pa thway is coordinated because the underlying needs differ: language support, privacy safeguards, payment pathwa ys, r ecords access, and follow-through after the patient returns home. RECOMMENDED ACTION Separate p atient-facing coordination from finance fu nctions so each role can move quickly, consistently, and with clear accou ntability. USCIPP W ebina r Summar y4 Central Point of Contact Frontline details determine whether the pathway holds Operational practices speakers emphasized as immediately useful 1 Before / Intak e •Trigger language access quickly •Capture passport, mobile, email, and country code •Scan native-character addresses when systems cannot store them 2 During Care •Distinguish athlete, fan, and VIP workflows •Escalate unfamiliar policies, TPAs, and guarantors •Use alias and validation processes for high-profile patients 3 After Discharge •Provide usable records and imaging •Anticipate portal and access limits abroad •Follow up in the right language and time zone USCIPP W ebina r Summar y5 Frontline registration, explanation, and follow-through shape the patient experience and the downstream handoff. AFTE R-DISCHARGE TAKEAWAY Episodic claim s need persistence after the patient leaves: policy docum ents, local-language contact, time-zone follow-up, and the right payer pathway. Measure readiness across exposure, performance, continuity, and risk A cleaner scorecard helps teams assess what the event actually changed Simpl e event-rea diness sc ore card Exposure Track host-city schedule, base-cam p status, visitor surges, and team p roxim ity. Operations Monitor registration comp leteness, language access use, and turnaround times. Clinical Demand Review ER visits by segm ent, athlete specialty needs, and lik ely illness/injury p atterns. Financial Risk Assess deposit capture, policy outcom es, b ad debt, and p ost-return collections. Continuity Measure record-release tim eliness, imaging transfer success, and p hysician access. Brand + Relationships Look for p artner inquiries, dignitary/team feedback , and post-event international lift. RECOMMENDED ACTION Define the dashboard before the event begins so teams know what they are trying to learn —not just what they can count later. USCIPP W ebina r Summar y6 RE VE NUE-CYCLE TAKEAWAY H andled well, outsourced episo dic claim s re duce coo rdinat or burde n and im prove the li kelih ood th at eli gi ble ac counts are pursued to paym ent. Four case-based lessons emerged from the discussion 1 Use prior-event data to plan locally Historical event data, venue insigh ts, and test events can be translated into local staffing and service-line assumptions. 2 Design around distinct patient types Athletes, fan s, dignitaries, and families bring different clinical needs, financial pathways, p rivacy concerns, and continuity exp ectations. 3 Records are part of the experience Printed discharge instructions are not enough. Patients and physicians abroad need usable records, images, and access pathways. 4 Partnerships extend the program’s reach External p artners can complement hosp ital teams for post-return financial follow-up, language/time-zone access, and episodic ER volu me. USCIPP W ebina r Summar y7 PRACTICAL TAKEAWAY Th e partn er role i s to exten d ho spita l capacity fo r episo di c, post-return claim s an d follo w-th ro ugh th at o therwise falls be tween tea ms. Avoid the gaps that turn visibility into risk Common cautions and practical safeguards ! Treating travel insurance like domestic coverage Expect limitations, claim-filing requirements, unfamiliar guarantors, and slower authorization. ! Assuming portals solve continuity MyChart and similar tools may not be downloadable or usable in every country. ! Leaving frontline staff without escalation points Registration, access, and clinical teams need to know who owns decisions in real time. ! Overlooking privacy and impostor risk Validate agency, guarantor, and team claims before releasing information. ! Deploying core staff to chase episodic debt Decide when internal finance teams should handle accounts and when a specialized partner should. Key takeaway for attendees •Know your exposure before demand arrives. •Build one coordinated pathway, not separate one-off workarounds. •Make records, imaging, language access, and financial follow-up part of the care model. •Use the event to strengthen relationships that last beyond the event period. USCIPP W ebina r Summar y8 CLAIMS HANDOFF TAKEAWAY Define who owns follow-up after discharge, so on-site teams can focus on care while payment follow-up continues after the patient leaves. Sunbelt Health Partners Extending the care pathway beyond discharge Sunbelt HEALTH PARTN ERS Core Services • International claims billing and submission management • Multilingual patient advocacy and support • Payment recovery and international payer oversight • Denial resolution and negotiation support • Consultative outsourcing solutions for episodic accounts • Technology-enabled account management ☆ Why It Matters • Helps health systems manage episodic international a nd travel-related claims after the patient leaves the hospital • Serves as an extension of the team without overbur dening onsite coordinators and finance staff • Supports language, time-zone, payer, and docum entation follow-through that can be difficult to sustain internally • Can improve collections and increase the likelihood of payment on complex internationa l accounts • Frees internal teams to stay focused on patient care, care coordination, and the in-hospita l experience. ☷ Connect ◉ Victoria Napoli victorian@sunbeltmi.com ◉ Elliot Melement elliot@sunbeltmi.com ▣ Sunbelt Health Partners +1 954-568-1033 ◎sunbelthealthpartners.com ⌖ 1451 Cypress Creek Rd. Suite 206, Fort Lauderdale, FL 33309 A specialized partner can help close the loop on complex episodic claims while allowing hospital teams to stay focused on patients and operations. USCIPP Webina r Summa ry